Return Policy
If you have a problem with your order, please feel free to contact us within 14 days of delivery, at our Helpdesk at customerservice@ntextil.ca.
To get the process started
In order to help us help you, please have your order style number, and the colour and quantity details handy. All returns must be approved by our customer service representatives, so please contact us via the above email so we can give you a return authorization number (RA #).
Damaged or Flawed Items
Don't forget, pictures of damaged items are always required, as well as indicating on the apparel with tape where flaws occur in the product. This helps us ensure that only the best products are available in the future. Please keep in mind that each item is checked for flaws before the order leaves our warehouse. We cannot be held responsible for shipping damage by our courier services.
Exchange
To exchange a product, you'll need to first contact our customer service representatives in order to obtain a return authorization code. Items are returned at your cost. Once we receive the returned item, a customer service representative will issue you a coupon code for the exchanged item. You will be responsible for shipping the exchange to your location. Exchanges are not subject to restocking charges.
Please Note
Sorry, but we cannot take returns on washed, printed, or altered items. Be sure to let us know about missing items, damages or other issues within 72 hours.
If you do not like the item purchased, let our agents know and we will guide you through the return process. Returns are subject to a 20% or $25 restocking charge (whichever is greater). If your order was not processed properly, Ntextil will cover the cost of the original freight and send you a return shipping label at our cost and no restocking charge will be issued.
Refunds
Returns are reviewed and processed via our Returns and Financial Departments. Ntextil does not retain any personal client information once the refund is processed. Returns are all quality checked and restocked before the refund is issued. The refund process may take up to 21 business days.
